Job Description


Role: Customer Support Executive US Banking Voice Process

Industry: BPO / International Banking

Type: Full-time

Mode: Work from office


Eligibility:

Education: Undergraduate / Graduate both can apply

Experience: Minimum 6 months of international voice process experience is mandatory


Key Responsibilities:

  • Handle inbound customer queries related to US banking products and services
  • Maintain high levels of customer satisfaction through professional and prompt support
  • Resolve issues related to transactions, statements, cards, accounts, etc.
  • Meet process performance metrics and quality standards


Work Schedule:

  • Rotational Night Shifts (US Shift Hours)
  • 5 Days Working
  • Rotational Week Offs


Skills Required:

  • Excellent English communication skills both verbal and written
  • Strong interpersonal and problem-solving skills
  • Ability to work in a fast-paced, high-pressure environment
  • Flexible with night shifts and rotational offs


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