Job Description

Job Overview:
We are currently recruiting for Customer Service Representative to join our busy Customer Service Department where you will be responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints.

Key Responsibilities:
  • Provide courteous, professional service to customers, consumers, and sales representatives at all times.
  • Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by the customer or group.
  • Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
  • Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
  • Answer general email correspondence via Case Management fro...

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