Customer Service Representative

About Globeia

At Globeia, we simplify the complexities of global mobility. With over a decade of experience, we empower individuals, businesses, and institutions to pursue cross-border opportunities with clarity and confidence. With locations in Canada, the United States, and the United Kingdom, Globeia is building a trusted platform that bridges borders through innovation, compliance, and unwavering reliability. As a global leader in international mobility solutions, we are committed to making movement across countries seamless, secure, and accessible for all.

About the Role

Globeia is expanding its team in Gurugram and seeking a dedicated Customer Service Representative to join our night operations. This role is pivotal in supporting our clients in North American and UK time zones. We are looking for a proactive, detail-oriented professional who thrives in a quiet, focused night-shift environment and can manage customer inquiries efficiently across multiple channels.

Shift Schedule & Logistics

• Working Hours: Fixed Night Shift 8:00 PM - 4:00 AM IST.
• Work Days: Monday to Friday.
• Location: Gurugram (On-site)
• Commute: Cab/Shuttle services will be provided

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone during night hours to support international clients.
• Assist clients with background checks, authentication, and document verification services.
• Troubleshoot and resolve service-related issues with accuracy and empathy, ensuring a seamless experience for clients in different time zones.
• Maintain organized and accurate records of all customer interactions in our CRM systems.
• Collaborate with international teams to ensure smooth handovers and workflow continuity between shifts.

Requirements

• Location: Must be based in or willing to relocate to Gurugram, India .
• Night Shift Availability: Strictly available to work from 8:00 PM to 4:00 AM IST on a consistent basis.
• Problem Solving: Strong customer-service mindset with proven problem-solving abilities
• Communication: Excellent verbal and written communication skills in English.
• Tech-Savvy: Comfortable using CRM platforms, online tools, and Google Workspace.
• Resilience: Ability to maintain high energy and focus levels during night hours; prior experience managing sleep cycles for night shifts is a plus.

Preferred Experience

• Prior customer service experience (remote, virtual, hybrid, or onsite)
• Experience in background checks, document verification, or related service industries is an asset

What We Offer

• Competitive salary
• Opportunity to work with a global team and international clientele.
• Cab/Shuttle facility.