Customer Service Representative

• Temporary contract of 3 6 months
• Competitive Salary

This organisation is a respected company who are committed to delivering top quality service and fostering a supportive and professional work environment for their employees.

• Respond to customer enquiries and provide accurate information about products and services.
• Handle and resolve customer complaints in a professional manner.
• Maintain and update customer records accurately in the system.
• Coordinate with internal teams to ensure customer requirements are met efficiently.
• Process customer orders, returns, and exchanges as needed.
• Monitor and manage communication channels, including phone and email.
• Provide administrative support to the team and assist with daily operations.
• Contribute to continuous improvement initiatives to enhance customer satisfaction.

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software applications. SAP experience required.
• Excellent problem solving and organisational abilities.
• A commitment to providing high quality customer service.
• The ability to work effectively in a fast paced environment.

• Competitive yearly salary of $85,000 + superannuation.
• Work in a supportive and professional team environment in North Wollongong.
• Access to ongoing training and development opportunities.