Job Description
**DESCRIPTION**
We are looking for a talented **Customer Service Representative** to join our team specializing in **Customer Service** for our **EU Aftermarket Department (Meritor)** in **Redditch, Worcestershire, United Kingdom.**
**In this role, you will make an impact in the following ways** :
+ Deliver seamless end-to-end order execution: Owning the full lifecycle (entry to invoicing), reducing cycle times and ensuring orders flow through without delays or errors.
+ Be the trusted single point of contact: for customers: Resolving scheduling, shipping, and processing queries quickly, which boosts satisfaction and retention.
+ Proactively guide customers with consultative support on lead times, availability, minor technical questions, and policies—setting realistic expectations and preventing escalations.
+ Close out escalations decisively: Coordinating cross-functionally to remove blockers and turning potential service failures into recove...
We are looking for a talented **Customer Service Representative** to join our team specializing in **Customer Service** for our **EU Aftermarket Department (Meritor)** in **Redditch, Worcestershire, United Kingdom.**
**In this role, you will make an impact in the following ways** :
+ Deliver seamless end-to-end order execution: Owning the full lifecycle (entry to invoicing), reducing cycle times and ensuring orders flow through without delays or errors.
+ Be the trusted single point of contact: for customers: Resolving scheduling, shipping, and processing queries quickly, which boosts satisfaction and retention.
+ Proactively guide customers with consultative support on lead times, availability, minor technical questions, and policies—setting realistic expectations and preventing escalations.
+ Close out escalations decisively: Coordinating cross-functionally to remove blockers and turning potential service failures into recove...
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