Job Description
Description
Position Summary
Candidates need to be located in Tennessee and will have a Hybrid work schedule requiring them to report into the office. The call center is open from 7a-7p.
Primary Job Duties & Responsibilities
Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services.Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.Handles the answe...
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