Customer Service Representative

**About Db**:
**Db is a fast-growing brand creating innovative travel gear for creatives, athletes, and modern explorers. We’re passionate about delivering outstanding customer experiences that match the quality of our products.**:
**Job Summary**
We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Oslo. In this role, you will be the first point of contact for our customers, helping them with questions, resolving issues, and ensuring they have a smooth and positive experience with Db at every step of their journey.
**Key Responsibilities**
- Provide accurate and timely information using the appropriate systems and tools.
- Handle customer complaints with empathy, offering effective solutions and ensuring prompt follow-ups.
- Manage and process warranty claims in line with company policies.
- Collect and report recurring issues, offering insights to improve the customer journey and product experience.
- Work ...