Job Description

Job Description:

  • Respond to customer inquiries promptly and accurately through chat platforms
  • Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
  • Provide accurate information regarding ongoing promotions, benefits, and platform procedures
  • Monitor, follow up, and ensure resolution of customer requests
  • Use backend and frontend systems to assist customers
  • Communicate system-related issues to the team lead quickly
  • Collaborate internally with relevant departments such as finance or tech support
  • Adhere to customer service policies and data protection standards
  • Prioritize multiple chats and manage time effectively during high-volume periods

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Pay: S/.2, S/.3,000.00 per month

Work Location: Remote

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