Job Description

Role Responsibilities:

  1. Resolve customer concerns via calls and chats
  2. Deliver clear, easy-to-understand solutions
  3. Handle both voice and non-voice support
  4. Maintain professional communication at all times

Key Deliverables:

  1. Ensure customer satisfaction consistently
  2. Manage multiple support channels efficiently
  3. Meet quality and TAT benchmarks
  4. Handle rotational shifts and work schedules

Skills Required
Customer Service, Voice Process, Blended Process, Non Voice Process, Customer Support

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