Job Description
**Position:**
Customer Service Representative
**Job Description:**
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licences.
+ Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
+ Communicate with t...
Customer Service Representative
**Job Description:**
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licences.
+ Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
+ Communicate with t...
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