Customer Service Representative

We're Hiring: Customer Success Specialist – Hospitality & Travel Platform (Mandarin)

Are you passionate about delivering exceptional customer experiences? Do you enjoy helping people and solving problems? Join our growing team as a Customer Success Specialist supporting a leading hospitality and travel platform !

Overview

Provide outstanding customer support in Mandarin and English for a hospitality and travel platform. Help users with bookings, listings, payments, and other inquiries while upholding service standards and platform policies.

Responsibilities

• Provide outstanding support to users via phone, chat, or email
• Resolve customer issues related to bookings, listings, payments, and more
• Ensure customer satisfaction through empathetic and efficient communication
• Uphold service standards and platform policies
• Collaborate with internal teams to improve processes and customer journey...