Customer Service Representative

Michi Group operates hotels around the world, with a focus on creating outstanding guest experiences. We're looking for a dedicated Customer Service Agent to join our remote team and provide excellent support to our guests.

Responsibilities

• Answer and manage incoming calls in a professional and friendly manner
• Assist hotel guests with reservations, questions, and concerns
• Resolve guest issues with efficiency, empathy, and professionalism
• Provide clear and accurate information about hotel services and policies
• Escalate complex concerns to the appropriate manager when necessary
• Maintain detailed records of guest interactions and outcomes
• Support the night shift operations to ensure smooth guest experiences

Requirements

• Fluent English (spoken and written) – must be excellent
• Strong communication and interpersonal skills
• Professional, customer-focused attitude
• Re...