Customer Service Representative

Job Title

Appointment Setter / Customer Service Representative

Shift

Full-Time | Night Shift (8 Hours/Day)

Core Responsibilities

• Make outbound calls/messages to potential clients to introduce and pitch company services
• Attend inbound calls and respond to customer queries professionally
• Clearly communicate service value propositions to generate interest
• Qualify leads based on company criteria and schedule appointments/demos
• Maintain accurate and updated interaction records in the CRM system
• Send appointment confirmations and follow-up reminders
• Re-engage warm leads to maximize conversion opportunities
• Collaborate with the sales team for smooth lead handover and follow-through
• Address initial objections and motivate prospects to proceed to the next step
• Achieve assigned daily, weekly, and monthly targets for outreach and appointments
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