Job Description

Job Summary: The Customer Service Representative (CSR) performs all duties related to all Palmetto Pass and Violation Processing requests, inquiries and complaints.  Responsibilities:
  • Open, maintain and close Palmetto Pass accounts. 
  • Initiate, research and finalize Violation Notices. 
  • Process payments made using cash, check and credit card. 
  • Data Entry using MS Excel and MS Word. 
  • Answer telephone calls in a polite, friendly and professional manner. 
  • Process correspondence accurately. 
Requirements: 
  • At least 3 years of experience in a high-volume customer service call center
  • Ability to communicate clearly and effectively 
  • Ability to multi-task 
  • Maintain accurate data entry threshold 
  • Maintain professionalism and composure with customers and co-workers 
  • Possess excellent organizational skills
Shift Schedule: 1st Shift, 8:30 am – 5:30 pmPay Rate: $18.00/Hour

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