Customer Service Representative

Summary The Customer Service Representative handles more complex customer accounts..

This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.

Primary Duties & Responsibilities Manage customer accounts, including more complex orders and projects.

Coordinate with Sales, Design, and Production teams to meet unique customer needs.

Assist in resolving escalated customer concerns, ensuring timely and effective solutions.

Maintain accurate customer data and order histories within the system.

Help identify opportunities for improving customer satisfaction and process efficiency.

Process orders, changes, and cancellations accurately.

Update customer account information and maintain accurate records.

Resolve basic product or service issues and escalate complex cases as needed.

Assist with general administrative tasks in...