Job Description

Summary:

The Customer Service Representative will interact withMircom’scustomers to address inquiriesregardingproducts andservices, whilemaintainingthe highest level of customer satisfaction. This is a full-time permanent role based out of our facility in Pointe Claire, QC.


Key Responsibilities:

  • Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 

  • Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 

  • Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 

  • Continuously seek process improvements to enhance the customer exper...

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