Job Description
We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.
The Customer Service Representative will:
* Handle customer queries on the phone, in person and over email
* Take and progress bookings for industrial / plant equipment
* Maintain accurate and up to date records both paper and CRM based
* Take and process payments
* Manage complaints and work with drivers to resolve issues
* Process licence applications and complete all related paperwork and administration
* Cover the weighbridge as needed
Skills & experience required:
* Strong interpersonal skills and excellent verbal and written communication
* Able to provide the best...
The Customer Service Representative will:
* Handle customer queries on the phone, in person and over email
* Take and progress bookings for industrial / plant equipment
* Maintain accurate and up to date records both paper and CRM based
* Take and process payments
* Manage complaints and work with drivers to resolve issues
* Process licence applications and complete all related paperwork and administration
* Cover the weighbridge as needed
Skills & experience required:
* Strong interpersonal skills and excellent verbal and written communication
* Able to provide the best...
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