Customer Service Representative

Duration: 3 Months (Possible temp to hire) Job Description: Hour/Schedule: Monday through Friday 8:00 pm-4:30 pm This role primary responsibility will be handling customer service calls from providers and members. Preferred skills: communication, problem solving, active listening. communication, leadership, adaptability, patience. Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Responsibilities: Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to...