Job Description
Customer Service Specialist (Remote – EST Hours)
Schedule: Monday – Friday, 8:00 AM – 4:30 PM EST
Location: Remote (must be able to work EST hours)
Employment Type: Contract / Entry Level
Job Description
We are seeking a Customer Service Specialist to join our team in a remote capacity, supporting Sales Representatives in the Tennessee market. This role is focused on order entry, customer support, and client portal management.
Daily responsibilities include:
+ Utilizing multiple client portals to pull information and monitor purchase order (PO) approvals.
+ Performing order entry in Oracle ERP (training provided).
+ Matching approved POs to orders and closing them out in the system.
+ Typing in order numbers, looking up orders, and ensuring accuracy in processing.
+ Providing customer service support related to sales, promotions, installations, and communications.
+ Resolving customer claims and complaints fairly ...
Schedule: Monday – Friday, 8:00 AM – 4:30 PM EST
Location: Remote (must be able to work EST hours)
Employment Type: Contract / Entry Level
Job Description
We are seeking a Customer Service Specialist to join our team in a remote capacity, supporting Sales Representatives in the Tennessee market. This role is focused on order entry, customer support, and client portal management.
Daily responsibilities include:
+ Utilizing multiple client portals to pull information and monitor purchase order (PO) approvals.
+ Performing order entry in Oracle ERP (training provided).
+ Matching approved POs to orders and closing them out in the system.
+ Typing in order numbers, looking up orders, and ensuring accuracy in processing.
+ Providing customer service support related to sales, promotions, installations, and communications.
+ Resolving customer claims and complaints fairly ...
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