Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Princeton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and managing orders efficiently. This role is ideal for individuals who thrive in a fast-paced environment and are committed to delivering top-tier service.
Responsibilities:
• Respond promptly to incoming customer inquiries via phone or email, ensuring a high level of professionalism and accuracy.
• Process and manage customer orders using SAP software, maintaining attention to detail throughout.
• Collaborate with internal teams to address issues and provide timely resolutions to customer concerns.
• Maintain accurate customer records and update relevant systems as needed.
• Utilize Excel formulas to analyze data and support customer-related reporting.
• Handle high-volume inbound calls with efficienc...
Responsibilities:
• Respond promptly to incoming customer inquiries via phone or email, ensuring a high level of professionalism and accuracy.
• Process and manage customer orders using SAP software, maintaining attention to detail throughout.
• Collaborate with internal teams to address issues and provide timely resolutions to customer concerns.
• Maintain accurate customer records and update relevant systems as needed.
• Utilize Excel formulas to analyze data and support customer-related reporting.
• Handle high-volume inbound calls with efficienc...
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