Job Description
Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Providence, Rhode Island. This role requires strong communication skills and a commitment to delivering exceptional service to customers. You will play a key part in handling inquiries, managing orders, and ensuring customer satisfaction.
Responsibilities:
• Respond to customer inquiries promptly and professionally through inbound and outbound calls.
• Process customer orders accurately and efficiently while ensuring data entry integrity.
• Provide detailed information about products, services, and company policies to address customer needs.
• Resolve customer issues effectively, ensuring a positive resolution and maintaining satisfaction.
• Maintain accurate records of customer interactions and transactions for reference and reporting.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Follow e...
Responsibilities:
• Respond to customer inquiries promptly and professionally through inbound and outbound calls.
• Process customer orders accurately and efficiently while ensuring data entry integrity.
• Provide detailed information about products, services, and company policies to address customer needs.
• Resolve customer issues effectively, ensuring a positive resolution and maintaining satisfaction.
• Maintain accurate records of customer interactions and transactions for reference and reporting.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Follow e...
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