Customer Service Representative

Job Summary –

Customer Support Representative

Inbound Customer Service – Good Communication

Responsibility:

• Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
• Answering calls/ emails as per client mandated procedures.
• Updating the Account Status on Client Database.
• Creating appropriate records of calls on the in-house database management.
• System and paper Reports submitted at the end of shift.
• Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.
• 25wpm typing speed with 80% accuracy.

Outbound Call handling

Responsibility

• Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
• Creating appropriate reports of all calls on the specified calls

Qualifi...