Job Description

Position Responsibilities

  • Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
  • Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
  • Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
  • Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
  • Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

    • Required Qualifications:

  • EXPERIENCE: Preferably with call center experience (international voice). Open to SHS, HS, or college undergraduate with at least 2 years of international voice account experience.
  • EDUCATION: Completed 2 years in College, Associate Degree...

    • Apply for this Position

    Ready to join Manulife? Click the button below to submit your application.

    Submit Application