Job Description

Hendrick Luxury Collision CenterLocation: 5141 E. Independence Blvd, Charlotte, North Carolina 28212

Summary: Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

  • Addresses customer concerns
  • Strives to resolve issues between customers and dealership (sales and service)
  • Works closely with department managers to ensure customer satisfaction
  • Follows up with customers through telephone and mailings prior to purchase
  • Follows up with customers through telephone and mailings after purchase
  • Follows up with customers through telephone and mailings after service
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required train...
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