Customer Service Representative (Remote)

Overview

We are seeking a highly motivated and service-oriented Customer Service Representative (Remote) to join our organization in a fully remote capacity. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels. This role acts as the primary liaison between the organization and its customers, upholding the company’s values and brand voice while delivering a consistently positive customer experience.

Responsibilities

• Provide high-quality customer service through both inbound and outbound communications
• Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
• Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
• Maintain a consistently professional, courteous, and ...