Job Description
Company Description:
We are a dynamic, customer-focused organization delivering operational excellence in the automotive and logistics space. As a fully remote team, we pride ourselves on streamlined service, attention to detail, and maintaining strong relationships with our clients and partners. We’re committed to making every interaction count — and that starts with you.
Position Summary:
We're looking for an organized, communicative, and resourceful Customer Service Representative to join our remote team.
This is a multifaceted role that goes beyond traditional customer service — you’ll be supporting a variety of operational and admin tasks while maintaining a high standard of service across multiple communication channels.
Key Responsibilities:
Customer Support Channels
Respond promptly to inquiries via phones, emails, and live chat
Provide professional and friendly support, resolving customer concerns efficiently
Confirm and manage servicing and collection appointments, ensuring smooth scheduling and attendance
Carry out customer verification checks as required for new customers
Follow up late and missed payments directly with customers
Operational Tasks
Monitor Fleet Vehicle Compliance, ensuring all vehicles are roadworthy and compliant with local laws
Monitor inventory levels and stock inbounding, flagging and investigating any stock discrepancies
Monitor and report on compliance within internal systems (such as service reporting or penalties and fines)
Live Incident Management, including customer welfare checks, arranging recoveries, and dealing with insurance companies or third parties
Knowledge Base & System Management
Manage and update Help Scout FAQs
Train and refine the AI chatbot to improve customer self-service
Qualifications & Requirements:
1–3 years in customer service, admin, or operations (remote experience preferred)
Excellent English communication skills — both written and verbal
Hindi, Bengali, Urdu, or Portuguese are beneficial but not required
Tech-savvy and confident working with tools like Help Scout, Google Workspace/Cloud, Microsoft Outlook, live chat software, and inventory systems
Detail-oriented, highly organized, and comfortable juggling multiple responsibilities
Empathetic, solution-focused, and calm under pressure
Comfortable working in a scaling and evolving company, where processes are still being refined. Able to adapt and provide feedback to help us succeed
What You’ll Get:
A fully remote, flexible work environment
Training and support to grow within the company
Competitive pay
A collaborative team that values your input and celebrates wins
Opportunities to expand into operations, inventory, data engineering, or platform admin roles
Pay & Benefits - What we offer in return:
Annual CTC: 7 - 9 lakhs per year
An unparalleled opportunity to be an early team member of what we believe will be one of the most famous start-ups of the next 10 years
Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
Full training and ongoing support
Company laptop provided
Fully remote role
Work Schedule:
Please see the shift patterns of the role outlined below:
Shift Pattern
Monday: 14:00pm- 23:00 Pm GMT (19:30pm – 04:00am IST)
Tuesday: 14:00pm- 23:00 Pm GMT (19:30pm – 04:00am IST)
Wednesday: 11:00am- 20:00pm GMT (16:30pm – 1:30am IST)
Thursday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST)
Friday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST)
Saturday: Off
Sunday: Off
We are a dynamic, customer-focused organization delivering operational excellence in the automotive and logistics space. As a fully remote team, we pride ourselves on streamlined service, attention to detail, and maintaining strong relationships with our clients and partners. We’re committed to making every interaction count — and that starts with you.
Position Summary:
We're looking for an organized, communicative, and resourceful Customer Service Representative to join our remote team.
This is a multifaceted role that goes beyond traditional customer service — you’ll be supporting a variety of operational and admin tasks while maintaining a high standard of service across multiple communication channels.
Key Responsibilities:
Customer Support Channels
Respond promptly to inquiries via phones, emails, and live chat
Provide professional and friendly support, resolving customer concerns efficiently
Confirm and manage servicing and collection appointments, ensuring smooth scheduling and attendance
Carry out customer verification checks as required for new customers
Follow up late and missed payments directly with customers
Operational Tasks
Monitor Fleet Vehicle Compliance, ensuring all vehicles are roadworthy and compliant with local laws
Monitor inventory levels and stock inbounding, flagging and investigating any stock discrepancies
Monitor and report on compliance within internal systems (such as service reporting or penalties and fines)
Live Incident Management, including customer welfare checks, arranging recoveries, and dealing with insurance companies or third parties
Knowledge Base & System Management
Manage and update Help Scout FAQs
Train and refine the AI chatbot to improve customer self-service
Qualifications & Requirements:
1–3 years in customer service, admin, or operations (remote experience preferred)
Excellent English communication skills — both written and verbal
Hindi, Bengali, Urdu, or Portuguese are beneficial but not required
Tech-savvy and confident working with tools like Help Scout, Google Workspace/Cloud, Microsoft Outlook, live chat software, and inventory systems
Detail-oriented, highly organized, and comfortable juggling multiple responsibilities
Empathetic, solution-focused, and calm under pressure
Comfortable working in a scaling and evolving company, where processes are still being refined. Able to adapt and provide feedback to help us succeed
What You’ll Get:
A fully remote, flexible work environment
Training and support to grow within the company
Competitive pay
A collaborative team that values your input and celebrates wins
Opportunities to expand into operations, inventory, data engineering, or platform admin roles
Pay & Benefits - What we offer in return:
Annual CTC: 7 - 9 lakhs per year
An unparalleled opportunity to be an early team member of what we believe will be one of the most famous start-ups of the next 10 years
Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
Full training and ongoing support
Company laptop provided
Fully remote role
Work Schedule:
Please see the shift patterns of the role outlined below:
Shift Pattern
Monday: 14:00pm- 23:00 Pm GMT (19:30pm – 04:00am IST)
Tuesday: 14:00pm- 23:00 Pm GMT (19:30pm – 04:00am IST)
Wednesday: 11:00am- 20:00pm GMT (16:30pm – 1:30am IST)
Thursday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST)
Friday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST)
Saturday: Off
Sunday: Off
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