Customer Service Representative (Remote)

Company Description:

We are a dynamic, customer-focused organization delivering operational excellence in the automotive and logistics space. As a fully remote team, we pride ourselves on streamlined service, attention to detail, and maintaining strong relationships with our clients and partners. We’re committed to making every interaction count — and that starts with you.

Position Summary:

We're looking for an organized, communicative, and resourceful Customer Service Representative to join our remote team.

This is a multifaceted role that goes beyond traditional customer service — you’ll be supporting a variety of operational and admin tasks while maintaining a high standard of service across multiple communication channels.

Key Responsibilities:

Customer Support Channels

• Respond promptly to inquiries via phones, emails, and live chat
• Provide professional and friendly support, resolving customer concerns efficiently
• Confirm and manage servicing and collection appointments, ensuring smooth scheduling and attendance
• Carry out customer verification checks as required for new customers
• Follow up late and missed payments directly with customers

Operational Tasks

• Monitor Fleet Vehicle Compliance, ensuring all vehicles are roadworthy and compliant with local laws
• Monitor inventory levels and stock inbounding, flagging and investigating any stock discrepancies
• Monitor and report on compliance within internal systems (such as service reporting or penalties and fines)
• Live Incident Management, including customer welfare checks, arranging recoveries, and dealing with insurance companies or third parties

Knowledge Base & System Management

• Manage and update HelpScout FAQs
• Train and refine the AI chatbot to improve customer self-service

Qualifications & Requirements:

• 1–3 years in customer service, admin, or operations (remote experience preferred)
• Excellent English communication skills — both written and verbal
• Hindi, Bengali, Urdu, or Portuguese are beneficial but not required
• Tech-savvy and confident working with tools like HelpScout, Google Workspace/Cloud, Microsoft Outlook, live chat software, and inventory systems
• Detail-oriented, highly organized, and comfortable juggling multiple responsibilities
• Empathetic, solution-focused, and calm under pressure
• Comfortable working in a scaling and evolving company, where processes are still being refined. Able to adapt and provide feedback to help us succeed

What You’ll Get:

• A fully remote, flexible work environment
• Training and support to grow within the company
• Competitive pay
• A collaborative team that values your input and celebrates wins
• Opportunities to expand into operations, inventory, data engineering, or platform admin roles

Pay & Benefits - What we offer in return:

• Annual CTC: 7 - 9 lakhs per year
• An unparalleled opportunity to be an early team member of what we believe will be one of the most famous start-ups of the next 10 years
• Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
• Full training and ongoing support
• Company laptop provided
• Fully remote role

Work Schedule:

Please see the shift patterns of the role outlined below:

Shift Pattern

Monday: 14:00pm- 23:00Pm GMT (19:30pm – 04:00am IST)

Tuesday: 14:00pm- 23:00Pm GMT (19:30pm – 04:00am IST)

Wednesday: 11:00am- 20:00pm GMT (16:30pm – 1:30am IST)

Thursday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST)

Friday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST)

Saturday: Off

Sunday: Off