Customer Service Representative (Remote)

Role Overview

One of our clients is seeking a Customer Service Representative (CSR) who will be primarily responsible for handling straightforward pricing inquiries and requests for quotes (RFQs) from customers via email and phone. This role also includes following up on pending or issued quotations and supporting customers throughout the early stages of the sales and service process.

The Customer Service Representative may also identify new sales opportunities through proactive questioning to maximize customer engagement and account penetration. The ideal candidate is customer-focused, action-oriented, approachable, and patient, with the ability to manage multiple priorities effectively.

Key Responsibilities

• Handle pricing inquiries and RFQs for standard products and services via phone, email, and virtual communication tools
• Qualify customer needs, build relationships, and support solution development and quote presentation <...