Customer Service Representative (Remote)

About the job Customer Service Representative (Remote) Join the growing Arkestro Team! Arkestro is seeking professional and motivated individuals to support customers during their Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and helping navigate customers through their benefits enrollment. In This Temporary Position, You Will Join an awesome, one-of-a kind team. They will place you on a 'Surge Team' to connect with a group of your peers and a Arkestro mentor Receive structured 4 weeks of training through Arkestro University Gain experience using Salesforce, JIRA (their issue management system), Microsoft Office Suite, and other software programs What You Will Do Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate the software, and helping to resolve any enrollment-related issues Accurately document each custome...