Job Description

As a Customer Service Representative, you are a key level of support for our valued retail store customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (- daily) via the AS system. In addition to order support, you will investigate customer problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.

This role will be M-F working in our Long Island, NY (Bethpage) office.


Responsibilities:

  • Handle a variety of in-bound calls to determine the appropriate course of action

  • Ensure delivery of excellent customer services through fast and accurate processing of orders

  • Provide pricing and delivery information and processes orders

  • Communicate and coordinate with other departments to resolve inquiries

  • Serve as a l...

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