Customer Service Representative

**_PRIMARY FUNCTION:_**
**_ESSENTIAL FUNTIONS:_**
- Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).
- Interface with customers, sales representatives and other groups on product delivery and order management issues.
- Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).
- Coordinate product registrations and stock control maintenance on all VC product styles.
- Analyze, track, and understand customer behaviors and communications throughout the production process.
- Print and distribute daily reports and update charts for key business measures as needed.
- Demonstrate a competency level of product, production process and capabilities as well as the Vista order management sys...