Customer Service Representative

Richboro, PA

Order: 325159 Order Type : Temp Collision Claim Technician 18hrly plus
Flexible hours Overview:
The Claim Technician is responsible for diagnosing vehicle issues, authorizing only necessary repairs, and ensuring clear communication between repair facilities, clients, and service advisors. This role requires a solid understanding of vehicle systems—both mechanical and electrical—along with strong problem-solving and communication skills to provide accurate guidance and support. Key Responsibilities: Coordinate and direct drivers to appropriate repair facilities (mechanical and/or collision).
Communicate effectively with repair shops and clients to discuss vehicle concerns and service needs.
Review and approve required repairs, ensuring accuracy and cost-effectiveness.
Document all interactions and updates in the vehicle record within the company’s computer system.
Create and maintain preventative maintenance schedules and certificates (mechanical ...