Job Description
Job Title: Customer Service Representative
Job Description
We are seeking a dedicated Customer Service Representative to handle inbound calls, ranging from 25 to 50 daily, to assist customers with a variety of inquiries. You will be responsible for addressing questions related to service activation or deactivation, payment inquiries, usage questions, and general complaints. You will also investigate and resolve issues that fall outside normal usage parameters, and perform monetary adjustments when necessary.
Responsibilities
+ Answer basic to complex customer questions regarding service, payments, and usage.
+ Investigate and adjust gas and water usage discrepancies from daily meter read exception reports.
+ Research and respond to customer inquiries promptly and efficiently.
+ Generate service orders and coordinate with other departments when needed.
+ Enter monetary adjustments accurately.
+ Perform monetary adjustments f...
Job Description
We are seeking a dedicated Customer Service Representative to handle inbound calls, ranging from 25 to 50 daily, to assist customers with a variety of inquiries. You will be responsible for addressing questions related to service activation or deactivation, payment inquiries, usage questions, and general complaints. You will also investigate and resolve issues that fall outside normal usage parameters, and perform monetary adjustments when necessary.
Responsibilities
+ Answer basic to complex customer questions regarding service, payments, and usage.
+ Investigate and adjust gas and water usage discrepancies from daily meter read exception reports.
+ Research and respond to customer inquiries promptly and efficiently.
+ Generate service orders and coordinate with other departments when needed.
+ Enter monetary adjustments accurately.
+ Perform monetary adjustments f...
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