Job Description
Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. This position involves assisting customers with inquiries while delivering outstanding service and demonstrating empathy. As part of a government-focused role, you will handle housing-related queries and ensure customer satisfaction through attentive and precise communication.
Responsibilities:
• Address incoming calls promptly and efficiently, aiming to resolve inquiries during the initial conversation.
• Provide accurate responses to customer inquiries related to Low Income Public Housing and the Housing Choice Voucher Program.
• Conduct follow-ups on transferred calls to ensure all customer concerns are fully resolved.
• Uphold customer satisfaction by adhering to established service quality standards.
• Participate in mandatory training sessions to stay informed about updated policies and practices.
• Utilize approved scri...
Responsibilities:
• Address incoming calls promptly and efficiently, aiming to resolve inquiries during the initial conversation.
• Provide accurate responses to customer inquiries related to Low Income Public Housing and the Housing Choice Voucher Program.
• Conduct follow-ups on transferred calls to ensure all customer concerns are fully resolved.
• Uphold customer satisfaction by adhering to established service quality standards.
• Participate in mandatory training sessions to stay informed about updated policies and practices.
• Utilize approved scri...
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