Job Description
Currently looking for a customer service oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, helping with dispatch processes & customer communications and assistance regarding their purchase process, monitoring report and clearing and minor issues problem solving.
Responsibilities (including but not limited to):
- Assist clients on procesess like Billing, Warranty Services, Product Specifications
as well as Scheduled Shipping and Shipping Information.
- Handles all inquiries from Customers performing extensive research and/or coordinating with other Departments as required obtaining solutions.
- Identify and assess customers’ needs to a...
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, helping with dispatch processes & customer communications and assistance regarding their purchase process, monitoring report and clearing and minor issues problem solving.
Responsibilities (including but not limited to):
- Assist clients on procesess like Billing, Warranty Services, Product Specifications
as well as Scheduled Shipping and Shipping Information.
- Handles all inquiries from Customers performing extensive research and/or coordinating with other Departments as required obtaining solutions.
- Identify and assess customers’ needs to a...
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