Customer Service Representative

About the Role

We are looking for a reliable and detail-oriented Customer Service Representative to support customers by processing orders, resolving inquiries, and ensuring a positive experience. You will communicate with customers via phone, email, and chat while coordinating with internal teams such as Sales, Purchasing, Dispatch, and Accounting to resolve issues efficiently in a fast-paced environment.

This role is ideal for someone who is organized, responsive, and comfortable multitasking during high-volume operations.

Key Responsibilities

• Process customer orders accurately via phone and email
• Handle customer inquiries, complaints, and follow-ups
• Provide pricing updates and order confirmations
• Coordinate with internal departments to resolve delivery or order issues
• Notify customers about routing changes and product availability
• Maintain customer records and update order information
• Run daily...