Customer Service Representative

Position Title: Customer Service Representative - St. Louis Department: Sales & Marketing Reports to: Director of Sales & Marketing Position Overview The Customer Service Representative delivers professional and courteous service while maintaining relationships with clients and fostering relationships with prospective clients. Serving as a company and brand ambassador, they take responsibility for addressing customer concerns and questions, often acting as the main point of contact. This role requires independent problem-solving skills and the ability to work both swiftly and carefully to support new business opportunities and renewals in collaboration with Sales & Marketing and Underwriting teams. Candidates must be willing to acquire a Property and Casualty license within 90 days of hire. Key Responsibilities Conduct proactive outreach to clients regarding policy updates, outstanding requirements, and upcoming renewal deadlines. Initiate and manage phone calls to clients to discuss c...