Customer Service Representative

Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.

Follows procedures and guidelines to provide service to customers in a timely manner.

Provides the highest level of customer service at all times to internal and external customers (20%)

Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)

Creates follow-ups with customers in order to provide the best customer experience. (20%)

Identifies issues that need escalation and passes on to the appropriate person. (15%)

Performs additional duties as assigned (15%)

Follows department guidelines for methods of research and accuracy. (5%)

Maintains notes in appropriate systems. (5%)