Job Description

The Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns. In addition our ideal candidate will also be detail oriented and possess a positive hard working attitude.


DUTIES AND RESPONSIBILITIES

  • Provide superior customer service by phone and email in a timely manner.

  • Accountable for retaining clients

  • Clear written and verbal communication with external and internal customers regarding portfolio

  • Meets department goals and activity metrics

  • Adherence to company policies regarding attendance, punct...

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