Customer Service Representative - Service Cambridge

Working within our Strategic Plan, Cambridge Connected , and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

The City of Cambridge is hiring for a Customer Service Representative, Service Cambridge position within the Customer and Financial Services Department, Corporate Transformation and Citizen Services Division. This role reports to the Supervisor of Service Cambridge and the incumbent in this position is responsible for performing the following duties:

What you will be doing

• Provides quality customer service to members of the public on behalf of all city departments and service areas via the phone in the Cambridge Contact Centre and/or the Service Cambridge Counter, as assigned.
• Greets visitors, determines nature of the visit, responds t...