Job Description
Responsible for managing customer interactions, providing support, and resolving issues through various communication channels, ensuring high levels of customer satisfaction.
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, emails, and chats, addressing customer inquiries and providing information about products and services.
Problem Resolution: Actively listen to customer concerns, troubleshoot issues, and provide effective solutions to ensure customer satisfaction.
Record Keeping: Document customer interactions, update records, and maintain accurate information in the customer relationship management (CRM) system.
Sales Support: Assist in upselling and cross-selling products or services, contributing to the company's sales goals.
Quality Assurance: Ensure compliance with company policies and procedures while maintaining a high standard of service quality.
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, emails, and chats, addressing customer inquiries and providing information about products and services.
Problem Resolution: Actively listen to customer concerns, troubleshoot issues, and provide effective solutions to ensure customer satisfaction.
Record Keeping: Document customer interactions, update records, and maintain accurate information in the customer relationship management (CRM) system.
Sales Support: Assist in upselling and cross-selling products or services, contributing to the company's sales goals.
Quality Assurance: Ensure compliance with company policies and procedures while maintaining a high standard of service quality.
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