Customer Service Representative

Overview

Under the general supervision of the Customer Experience Manager, the Customer Service Representative II provides complete customer service support to partners across India and SEAP markets. The role manages end-to-end order activities, documentation requirements, and customer communication, working cross-functionally with Logistics, Supply Planning, Finance, and Sales to ensure timely and accurate service delivery.

This position requires strong SAP skills, excellent communication, attention to detail, and the ability to work independently on moderately complex customer issues. Flexibility to overlap with ANZ business hours when required is expected.

Responsibilities

Order Management & Customer Support
• Interacts with customers including sales representatives, distribution centers, resellers, integrators, and end users for a variety of pre-sales and post-sales service functions.
• Processes, edits, and exp...