Customer Service Representative

Job Description:

• Acknowledge and process export and import orders promptly, ensuring timely and accurate billing and invoicing.
• Ensure orders are handled in accordance with policies and procedures, with proper administrative follow-up and filing for audits.
• Serve as the main contact for customers regarding import and export inquiries, assisting with documentation, tariffs, and shipping regulations.
• Coordinate with service providers to ensure on-time delivery of goods, resolve customer issues quickly, and maintain high satisfaction levels.
• Keep accurate records of customer interactions and feedback, collaborate with sales and operations teams to improve service, and stay updated on industry trends and best practices.

Requirement:

• Diploma or degree in business, logistics, or related field preferred.
• Experience in customer service, especially in import/export or logistics, with knowledge of trade reg...