Customer Service Representative - Site

ResultsCX Athens: The Hearts Behind the Headsets

At ResultsCX, our Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more! This position goes beyond the script, giving you a key role in helping our communities.

“One of our agents received a call from a homeowner who was clearly anxious — she had just opened a ‘final notice’ mailer warning her that her home warranty had expired. The company name wasn’t familiar, and with so many scams these days, she didn’t know who to trust. She just wanted to be sure she was protected.

Our agent took the time to walk through each of the customer’s three active plans — confirming the coverage, explaining her billing schedule, and ma...