Customer Service Representative

Role Description

This is a full-time remote role for a Customer Service Representative. The role involves assisting customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will interact with customers through various communication channels, provide product or service information, handle complaints, and maintain accurate records of customer interactions. The position requires a proactive approach toward ensuring an excellent customer experience while adhering to company procedures and policies.

Qualifications

• Experience in Customer Service, including Customer Satisfaction and Customer Experience
• Strong skills in Customer Support and interactions as a Customer Service Representative
• Excellent communication, problem-solving abilities, and active listening skills
• Ability to manage conflicts and resolve customer concerns effectively and professionally
• Proficient with customer relationship m...