Customer Service Representative - Spanish

Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment. As a Spanish Customer Operations Representative, you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels. You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards.
Assisting customers via live chat, telephone, and email, depending on business needs
Participating in training programs to ensure service quality and professional development
Analyzing customer interactions to optimize performance
Using a variety of software and back-office tools
Contributing to specific projects based on business needs and personal strengths
Essential skills and qualities:
Good level of English, both written and spoken
Previous experience in customer...