Job Description
**Job Details**
**What are you going to do?**
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?**
**Order Processing**
- Order input in internal ERP (Migrating to SAP)
- High volume inbound calls
- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)
**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up ...
**What are you going to do?**
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?**
**Order Processing**
- Order input in internal ERP (Migrating to SAP)
- High volume inbound calls
- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)
**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up ...
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