Job Description

Specific Duties And Responsibilities


The following are the specific duties and responsibilities of the Customer Service Representative.



  • Answering calls and responding to customer complaints.

  • Accessing customer accounts and policy schedules.

  • Providing customers with detailed information about policies and products.

  • Recommending available products.

  • Adhere to provided scripts and FAQ responses.

  • Learning and understanding company insurance products.

  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.

  • Typing up complaint reports.

  • Managing the customer complaint database.


Requirements



  • Excellent communicator, both oral and written

  • Strong problem solving and communication skills

  • Strong analytical skills to investigate...

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