Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k) matching


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Customer Service Representative – In-Office | Service with In-Book Sales Opportunity




Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office



Deliver Exceptional Service. Build Relationships. Grow a Career with Purpose.



The Bill Knight State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering outstanding service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.



This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that excellent service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.



This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.




What You’ll Do

• Serve as a primary in-office point of contact for existing clients
  
  
  


• Provide prompt, professional assistance with policy questions and service needs
  
  
  


• Assist with policy changes, renewals, billing inquiries, and endorsements
  
  
  


• Support clients through the claims process and follow up as needed
  
  
  


• Maintain accurate and detailed records of customer interactions
  
  
  


• Conduct policy reviews and identify in-book sales opportunities aligned with client needs
  
  
  


• Recommend additional coverage when it adds value for the customer
  
  
  


• Collaborate closely with team members to deliver a consistent, high-quality client experience
  
  
  

What We’re Looking For

• Strong customer service and relationship-building skills
  
  
  


• Ability to naturally pivot from service to sales using a consultative approach
  
  
  


• Willingness to obtain Property & Casualty and Life & Health licenses
   (full training, guidance, and support provided)
  
  
  


• Excellent verbal and written communication skills
  
  
  


• Detail-oriented, organized, and dependable
  
  
  


• Professional, client-focused mindset
  
  
  

What We Offer

• Competitive base salary plus commission and performance bonuses
  
  
  


• Full support through the insurance licensing process
  
  
  


• Structured in-office training after Property & Casualty license is obtained
  
  
  


• Stable, service-focused role with long-term growth opportunities
  
  
  


• Supportive agency culture built on teamwork, accountability, and quality service
  
  
  


• A meaningful career helping individuals and families protect what matters most
  
  
  

Ready to Start a Career with a Strong Local Agency?



If you’re service-oriented, motivated to grow, and looking for a long-term career with training and support, we’d love to hear from you.