Customer Service Representative Support

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Fulfills transactions, internal business partner / external customer inquiries and requests, and/or audit and reconciliation activities. Follows procedures to resolve internal business partner and/or external customer inquiries, requests, and issues. Resolves complex issues in accordance with Bank and industry standards with a focus on up to a three-month time horizon. Act as a subject matter expert to the team. Recommends and implements process improvements. Acts as point of approval or resolution for escalated issues from more junior staff.

• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications.
• Executes routine tasks (e.g. servi...